Support

Need support? We love our players. Have a question or need help with your gaming experience, select a game below and review our frequently asked questions for quick guidance and immediate support.

General

How can I remove ads?


Everyone should be able to play our games for free. In order to enable our players to do this, we finance ourselves through advertising. However, if you are bothered by the advertising, you can deactivate it in the settings by purchasing an in-app. As soon as you do that you have no more advertising and that is permanently linked to your Google or Apple account.




Are data used in the app?


Our apps use some features that access the internet. This internet access is necessary if you have completed a successful round and want to transfer your best time to Game Center (iOS) or Game Services (Android). This also applies to achievements that are unlocked during the game. In our free games, we also load advertisements before starting the rounds. These data are always used from the WLAN with first priority. If there is no WiFi, your smartphone uses the mobile internet. The downloaded data is limited to the absolute minimum. When the app is closed, no data is used!




How can I download an older version?


Apple or Android only ever download the latest version. The current version can be downloaded for free from the App Store or Google Play Store. As soon as you download an update, the previous version will be overwritten and no longer available. We recommend that you always use the latest version of our apps. Updates fix many bugs and optimize the app so that it is more fun for you in the long term.




How can I report advertisements?


Everyone should be able to play our games for free. In order to enable our players to do this, we finance ourselves through advertising. With our apps we offer a platform for advertisers. It is not possible to manually check the advertisements for every player. In order to deliver you only the most suitable advertising, we have hand-made filters and criteria. However, it can happen that you receive inappropriate advertising. You can report the advertising and will no longer be shown to you. Should an error occur anyway, we are happy to take a closer look at this problem. But for this we need more information about advertising:

  • A screenshot with the advertisement
  • A description of the advertisement: which product, service, company, name, ...
  • An explanation of what exactly is wrong with it: incorrect positioning, inappropriate content, ...
Please send this information to us at support@nerbyte.com and we will take care of this issue.




Where can I adjust notifications settings?


We use the services of Apple or Google to show you notifications. No third party providers are used for this service. You will be asked in the app if you would like to receive information about the app. If you agree to this, the notifications are activated. You can activate or deactivate this service manually at any time in your smartphone settings.




How can I take a screenshot on my device?


Instructions for iPhone / iPad:

  1. Press the Side Button and the Volume Up button at the same time
  2. Quickly release both buttons
  3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.
Instructions for Android:
  1. Open the screen that you want to capture
  2. Press the Power and Volume down buttons at the same time. If that doesn’t work, press and hold the Power button for a few seconds. Then tap Screenshot.
  3. At the bottom left, you’ll find a preview of your screenshot.
Since the instructions can vary by device type. If the above instructions aren't relevant to your device you can find out more on the website of your device manufacturer.




Why are there in-app purchases in the game?


Our games are available for free on iOS and Android. For players who are bothered by the advertising, there is the option to permanently remove the advertising with a one-time purchase. By purchasing an in app, the advertising is removed.




Can I transfer the app from Android to iOS or vice-versa?


Unfortunately that does not work. If you have bought something in one of our apps on a platform, this purchase is only tied to this platform. If you also play on other platforms, you have to make the purchase there as well. Unfortunately, we have no influence on these circumstances because each platform belongs to a different company (Apple, Google, ..).




Can I get a refund?


Instructions for iOS: We are unable to process App Store refunds, as Apple does not give developers any tools to do so. We merely submit our games to the store while Apple manages their sales and financial transactions. For this reason, and as the seller, only Apple can assist you with a refund pending their own refund policies.
For more information on how to obtain a refund from Apple, please go to the following Apple Support URL: https://support.apple.com/HT204084 Instructions for Android: Has it been less than 48 hours since your purchase? If so you can request a refund directly through Google Play by following the instructions in the link below:
https://support.google.com/googleplay/answer/2479637
If it has been over 48 hours, you can send us a refund request via our contact form. Your request will be reviewed and a decision will be made as per our own internal policies. Please include the following details:

  • Order number (GPA) of your purchase. This can be found in the confirmation email sent to you by Google upon making the purchase.
  • Reason for the refund. Please be as detailed as possible!




Why do I still see ads after purchasing in-app?


If you are seeing advertising after you purchase "Remove Ads" try the following steps:

  1. Restart your device. How to restart your device - https://support.apple.com/en-us/HT201559
  2. Open Solitaire > open menu > select option 'Restore' > you may be prompted to log into your Apple ID to complete the restore (see image below).
  3. Check the slider for "Advertisments". If you do not want to receive advertising, this slider must be on the left.
If you have any trouble with the subscription please reach out to Customer Support for further assistance.




How can I reach support with my request?


We always love to read from our players. We would be happy to receive your feedback and suggestions for improvement. Should you have discovered a supposed error, we would like to help you. Cooperation with our team is essential and requires an intensive exchange of information. Please note the following when contacting support:

  1. Search our FAQ for your question. Perhaps there is already a solution or explanation for this problem. This way you can get an answer quickly and save yourself annoyance.
  2. Performance issues or "bugs" can typically be resolved by force closing all applications and restarting your device. Also, please ensure that you are using the most current version of our game, as well as an up-to-date version of your device's operating system.
  3. Be descriptive as possible and provide us with as many details as you can, including any bugs or feature suggestions. If you think it might help us improve your gaming experience, we would like to hear about it!
  4. Screenshots: We love ‘em! If something is not behaving correctly or isn't displayed properly, screenshots make it easier for us to see what's going on. True to the saying: a picture is worth a thousand words.
We appreciate your comments and suggestions. It helps us to improve our games so that they remain an enjoyable experience for everyone who plays. We look forward to hearing from you: Support Contact





Solitaire (Klondike)

How to play Solitaire (Klondike)?


Layout: The game is played with 52 playing cards(single deck). After mixing the whole deck, 28 cards are dealt face down to form the tableau which consists of seven columns of 1, 2, 3, 4, 5, 6 and 7 overlapping cards from left to right respectively. The last card at the end of each tableau column is turned face up. The remaining cards are placed face down to form the stock. Here the game begins. Rules: Each available Ace can be transferred to a row above the tableau to start one of the four foundations. Each of the four foundations is built up in ascending suit sequence to the King. The exposed card of a tableau column may be transferred to a foundation of the same suit if it follows the ascending sequence or to the exposed card of another column if it forms a descending sequence of alternating colours, 3♥️ on 4♠️ or J♣️ on Q♦️. A complete packed column of face up cards may also be transferred to the exposed card of another tableau column if the join follows the same descending sequence of alternating colours. If the movement of a tableau card exposes a face down card, it is turned face up. When a tableau column is completely cleared out, the space may only be filled by a King or a packed column headed by a King. When no more moves are available from the tableau, the top three cards from the stock are dealt face up, without upsetting their order, to a single waste pile. The top exposed card of the waste pile is always available for play to the foundations or tableau. When the stock has been exhausted, the waste pile is picked up and turned over to form a new stock and the game continues. This procedure is continued until the game eventually stalls or is won. A variation of the game allows a single card to be dealt to the waste pile instead of three. There is usually a limit to the number of times the waste pile can be re-used to prevent the game being won too often. Goal: The goal of the game is to build the four foundations up in ascending suit sequence from Ace to King. e.g. A♥️, 2♥️, 3♥️, 4♥️, 5♥️, 6♥️, 7♥️, 8♥️, 9♥️, 10♥️, J♥️, Q♥️, K♥️ with cards of the same suit.




How to play Yukon?


Yukon is based on the basic rules of Solitaire (Klondike). You can read about these rules here in our FAQ. Yukon Rules: Yukon is similar to Klondike except that all the cards are dealt to the tableau at the start of the game so there is no stock to deal from. The other difference between Yukon and Klondike is that you can move groups of cards from a tableau column even if they aren't packed in sequence. As long as the column you move the group of cards to forms a descending sequence of alternating colours at the join which is considered a valid move. This is in contrast to Klondike where groups of cards may only be moved when they are in proper sequence.




How to start a new game in Solitiare (Klondike)?


The action bar is located at the bottom of the screen. There is a plus symbol here that opens a window with the following options "Random Deal", "Winning Deal" or "Daily Challenge". Pick a game of your choice and off you go. Have fun.




What is the difference between the "Random Deal", "Winning Deal" and "Daily Challenge"?


For a "standard" game of Klondike (Draw 3, Re-Deal Infinite) the number of solvable games (assuming all cards are known) is between 82-91.5%. For a draw one game, the odds are even higher. However, it happens that many people make the wrong moves and this reduces the win rate to around 70-80%.

This is where the winnable game comes in. These games are 100% winnable. A random game is randomly shuffled and, as described above (may or may not be solvable). The daily challenge is intended to motivate players to keep mentally fit and to play games on an ongoing basis. There is a crown as a reward for every game completed each day. You can find more information about the crowns in a different section in this Frequently Asked Questions.




How does a winnable game work?


Start a winnable game and you can see a star in the action bar. Press the star to see how to solve the current game. A new action bar appears with which you can change the game speed and more. Choose between three speeds, pause or leave the mode at any time. If you want to try it yourself, you can also restart the game from here.




How does the Vegas mode work? What is the difference to the standard Klondike?


Each game is started with a debt of -52 points representing the score. Each card moved to the foundation piles is worth +5 points. The standard Klondike game rules apply with the exception that the draw pile can only be passed through once. If no further options can be made, the game ends. In Vegas Scoring, each round always starts with -52 credits. This differs from Vegas Cumulative, as in this game variant the credits are carried over to the next game. The points can be reset in the settings.




How to win a Klondike game?


Tips:

  • Keep runs even. Runs are the stacks of visible cards you create by playing black on red in order. Don't let any one run get too far ahead of the others, if you can control it. Having one particularly long run makes it difficult to make other moves.
  • Move cards first. Always try to move single cards before playing more from the hand.
  • Play from stacks that contain more cards. The more face-down cards in a stack, the better off you are turning over cards from that stack first. Deeper stacks give you a greater chance of making more plays—which may give you more chances to turn cards in the shorter stacks.





Spider

How to play Spider?


Layout: Spider is a type of Patience game. It is one of the most popular two-deck solitaire games. The main purpose of the game is to remove all cards from the table, assembling them in the tableau before removing them. Initially, 54 cards are dealt to the tableau in ten piles, face down except for the top cards. The tableau piles build down by rank, and in-suit sequences can be moved together. The 50 remaining cards can be dealt to the tableau ten at a time when none of the piles are empty. Difficulty: Spider can be played with three different levels of difficulty. Easy, medium and hard.

  • One Suit - (Easy): All cards in the game are Spades. This makes the game very easy.
  • Two Suits - (Medium): The medium game mode makes Spider a good challenge. The cards in the game consist of two suits, Hearts and Spades.
  • Four Suits - (Hard): In the hard game mode there are four different suits. This is the most difficult mode and makes Spider a tough challenge.
Playing the Game & Tips: The object of the game is to build cards of descending suit sequence from King to Ace. e.g. K, Q, J, 10, 9, 8, 7, 6, 5, 4, 3, 2, A within the tableau columns. When such a sequence has been formed, it is automatically removed to one of the 8 foundations. When all 104 cards have been played to the foundations as eight separate King to Ace sequences, the game is won. It is not always good to build cards. It might be good not to move cards that are on columns where creating a space in the near future is impossible. If a card covers a king or a complex sequence of cards, you might not want to build with that card if the building means decreasing the probability of getting a space elsewhere. Scoring:
  • The score is calculated with a starting score of 500.
  • One point is subtracted for each move.
  • 100 points are added for each removed set.
This gives a theoretical maximum of 1254 points (assuming all 50 cards from the deck are dealt exactly into place). Any game completed in under 100 moves (>1200 points) should be considered commendable.




How to play Spiderette?


Spiderette is the smaller version of Spider. This variant is played with a single deck. (52 cards)




How to start a new game in Spider?


The action bar is located at the bottom of the screen. There is a plus symbol that opens a window with the following options "Random Deal" and "Daily Challenge". Pick a game of your choice and off you go. Have fun.




How can I change the suits?


In the settings you can find the options for the level of difficulty. Choose between 1(♥️), 2(♥️♠️) or 4(♥️♠️♦️) suits and then close the ice panels. You will be asked if you want to play a new game with these settings. In the visual settings under "Hearts" you can choose whether you want to start a game with 1 suit with hearts ♥️ or with spades ♠️.





FreeCell

How to play FreeCell?


Layout: The game is played with a single pack of 52 playing cards. After mixing the whole deck, six rows of eight cards is dealt face up to start the tableau. The final four cards are dealt to the first four columns so that the first four columns in the tableau each contain seven cards and the last four columns on the right each contain six cards. All cards are now dealt and the game starts. Rules: FreeCell has become extremely popular after being bundled with all versions of Windows since version 95. The name FreeCell is given to the four empty spaces above (or at the side of) the tableau that are used for the temporary storage of cards. The rules only allow you to move one card at a time but the FreeCells can be used to move larger sequences of packed cards between tableau columns. The more empty FreeCells you have, the larger the sequence that can be moved. You can move one card for each free cell. FreeCell is an open style solitaire. This means that all the cards are dealt face up at the start of the game. So you can analyze the outcome of moves before you make them. Therefore, nearly every single game of FreeCell can be won with proper play. This explains why the game is so popular. Strategy & Tips: Try to keep as many FreeCells open as possible. You can move longer sequences of cards if you have a lot of empty FreeCells. Once you are down to one or two empty FreeCells then it becomes very difficult to progress. Clear out tableau columns if possible. An empty tableau column is more powerful than an empty FreeCell as they double the number of cards that can be moved as a packed sequence. Goal: The goal of the game is to build the four foundations up in ascending suit sequence from Ace to King. e.g. A♥️, 2♥️, 3♥️, 4♥️, 5♥️, 6♥️, 7♥️, 8♥️, 9♥️, 10♥️, J♥️, Q♥️, K♥️ with cards of the same suit.

  • +10 Points ... transferring a card to the Foundation
  • -1 Point ... every move you make (min = 0 points)




How to play Easy Mode?


Four FreeCells are available and the cards are shuffled in such a way that low ranking cards are dealt towards the exposed end of the tableau columns rather than being buried deep. This modification makes the game much easier to complete. Note: Every easy mode game is winnable.




What is the difference between "FreeCell" and "Easy Mode"?


These two modes are based on the same rules of the game. However, the "Easy Mode" is much easier to win and every game can be won in this mode. So if you have trouble winning - try this mode.




How can you change the number of free cells?


In the settings you will find the selection of the game modes "FreeCell" and "Easy". In "FreeCell" mode you can choose the number of free cells from 1, 2 or 4. In "Easy" mode you always play with 4 free cells and winnable games.




Why are some cards dark?


The game shows cards that cannot be moved in dark gray (shadow). Depending on the arrangement of the cards and the number of free cells and free tableaus, a different number of cards can be moved.




How to start a new game in FreeCell?


The action bar is located at the bottom of the screen. There is a plus symbol that opens a window with the following options "Random Deal" and "Daily Challenge". Pick a game of your choice and off you go. Have fun.





Sudoku

How to play Sudoku?


Layout: The classic Sudoku consists of a 9x9 large grid cells. Hence there are 9 columns and 9 rows. The entire grid therefore also consists of 9 boxes. Depending on the game variant, a Sudoku can also consist of more or fewer cells. The "Fast" Sudoku consists of a 6x6 grid. Rules: A Sudoku puzzle begins with a grid in which some of the numbers are already in place, depending on the game difficulty. Study the grid to find the numbers that might fit into each cell. Goal: A completed puzzle is one where each number from 1 to 9 appears only once in each of the 9 rows, clumns and boxes. Strategy & Tips:

  1. Only use the numbers 1 to 9
  2. Avoid trying to guess the solution to the puzzle
  3. Only use each number once in each row, column, & grid
  4. Use the process of elimination as a tactic
  5. Use cross-hatching and penciling in techniques




What is the difference between "Fast", "Easy", "Medium", "Hard" and "Expert"?


"Fast" are 6x6 puzzles that are good for warming up. These puzzles are based on the classic rules of the game, with the numbers only going from 1-6. This means that these puzzles can be played very quickly.
The difference between "Easy", "Medium", "Hard" and "Expert" is that the number of filled cells is reduced. There are therefore significantly fewer pre-filled cells in "Expert" than in "Easy". It also requires advanced tactics and strategies to solve.




How to start a new game in Sudoku?


When you are in a game, you can navigate to the main menu in the top left. From there you can start a new puzzle with a level of difficulty of your choice with "New Game", play "Daily Challenge" or you play an event if it is currently available. Have fun.




When are events available?


Events are displayed with a countdown in the main menu (e.g. christmas event). The events vary in duration and type of topic. Depending on how far you get in an event, you will receive bronze, silver and gold medals.
But watch out! The events are one-time and after an event has ended, you cannot play it anymore. The medals are therefore only available for this event.




When do I get a trophy?


You can collect stars every month. If you finish your "Daily Challenge" on the current day you will receive a golden crown. For days that you can't win on the day you get a star. If you have won all "Daily Challenges" in one month, you will receive a unique trophy.




When do I get medals?


There are limited time events in Sudoku. These events are mostly seasonal, such as Christmas event. In each event you can collect up to three medals: bronze, silver and gold. Note that the events have different durations and medals cannot be collected afterwards.





Lep's World

How to play Lep's World?


Lep's World is a classic platformer. Steer the character "Lep" past enemies and obstacles with skill. Use the control buttons on the left to steer "Lep" to the left/right. With the right buttons you can jump and shoot.




Why can't I shoot?


If you can't shoot, it may be because you haven't collected enough ammunition and the button is grayed out as a result.




What does "Coming Soon" mean?


When you read "coming soon" on the next island you have reached the currently last level. We are constantly working on new content so check updates regularly.




My game does not run smoothly! What can I do?


Make sure that you do not have a lot of other apps running at the same time as Lep's World, since this can have a significant impact on the performance of the game. On Android, you can try clearing the cache (not data).




How to play bonus levels?


There are bonus levels on each island. These are playable as soon as all gold pots are collected on the respective island. Bonus levels are characteristically created with a very high amount of gold coins which bring many gems. Each bonus level is only playable once after unlocking!




What is the connection between gold coins and gems?


In the game you can collect lots of gold coins. Every 100 gold coins are automatically replaced by one gem. With gems you can unlock cool characters. It is also possible to watch videos to earn gems.




What does the booster do?


There are several boosters to help you overcome obstacles. You can try all boosters by yourself on the tutorial island. I recommend to test all of them to get the best result! Anyway here is a short overview:

  • Shamrocks: More health
  • Pine cones: More ammunition
  • Helmet: Short time invulnerable
  • Flag pole: Checkpoint




What's the difference between the games?


The Lep's World series now consists of four parts:
Lep's World, Lep's World 2, Lep's World 3 and Lep's World Z
What distinguishes these parts is that each part is a further development from its predecessor. Lep's World is the classic version that is limited to running, jumping and shooting. The other parts have different opponents, different graphic styles, more complex levels with level mechanics (portals, switches, ...) and in Lep's World Z the characters have abilities.




What is the difference between Lep's World and plus version?


Plus is the premium version. This version contains no advertising (banner, videos, ...) and you will receive an additional 50 gems.




How does the tournament mode work?


If you meet the requirements for the tournament mode (25 gold pots) you will unlock it. In the tournament you can put your skills to the test. The aim here is to move up as far as possible in the league ranking. Win randomly generated levels and get experience points that will help you move up in the league. If you lose games, league points will be deducted from you. The higher you go in the league, the more difficult the levels and the challenges become. Tournament Mode is currently only available for Lep's World.





Solitaire

What are all the buttons for?


1: This lock can be activated or deactivated with one touch. This allows you to pin the action bar so that it is always visible. Without activating it, you can make this action bar visible or disappear with one touch on the playing field. 2: The settings open on the right side and show you all options around the game and the app. eg sound settings, game settings, visualization and other general information about this app. 3: You can design your game as you like. Change the background, card back and card face in these settings. 4: Start a game of your choice: Choose between "Random Game", "Winable Game" or "Daily Challenge" 5: If you get stuck, you will always receive helpful tips here. As many as you like! 6: Would you prefer to try a different way of playing? No problem! Undo your last move - as often as you want.




What does "Play Another"/"No More Moves" mean?


"Play Another" or "No More Moves" tells you that you cannot make any further possible moves, except to undo everything until a new path to win opens up.




How can I improve readability?


If you find it difficult to read the cards, you can change them in the settings. You can change the card back, background and the card face. These changes improve the contrast and thus improve the visibility of the maps. Just try it out.




Why are there gold and diamond crowns?


Every time you win a daily game you will receive a crown. If you win a game on the current day, you will receive a diamond crown.




When do I get medals?


Every month there are three medals to be won. These medals are unlocked by collecting crowns. For every game you win, you will receive a crown. It doesn't matter whether you collect a gold or diamond crown.




Where can I find my statistics? Can I reset this?


You will find the settings in the action bar on the left. There is a button that opens the statistics. The statistics show you a complete overview and each game mode is listed separately. In this view you can also reset your statistics and reset all entries in the statistics - including the entire performance.




What does the lock/unlock icon do?


This lock can be activated or deactivated with one touch. This allows you to pin the action bar so that it is always visible. Without activating it, you can make this action bar visible or disappear with one touch on the playing field.




What does the symbols mean?


Theme (color palette): When you start a random game, a color palette appears in the action bar. With this color palette you can change your playing field as you like. Choose your favorite background, card back and card face from a large selection. If you don't like something, you can also use your own pictures / photos as a background. Daily (Crown): When you play a daily challenge, the icon in the action bar changes to the crown. This crown will take you to the calendar, where you will find an overview of the daily challenges you have currently played. Solution (Star): When playing a winnable game, the icon in the action bar changes to a star. You can use this star to see how you can complete the current game. As proof that it can be solved.




Are data being synchronized across multiple devices?


Unfortunately, no. Data such as crowns, statistics, playful settings, daily challenges are only saved locally on the respective devices. However, this data is not synchronized with other devices with the same account.
However data can be transferred to a new device if, for example, a new device is purchased and the score is transferred.




Why am I losing so many games?


Whether a game is winnable or not will depend on the cards dealt and the game mode that you are playing. If you are playing in Klondike the Winning Deal, every game is winnable and has a solution. Additionally, each Daily Challenge game is also winnable. There are a million different combinations of how a game can be mixed. Therefore, it may well be possible that a Random Deal is solvable or not solvable. If you get stuck, undo your move back to another starting point, and try another route. Part of the fun of the game is exploring all the options available to you and determining which path gives you the greatest chance at winning!




Is Family Sharing by Apple supported?


Our solitaire games support Apple's Family Sharing feature. This affects the app with in-app purchases such as No Ads In-App. It is important that you have set up your family sharing correctly. To do this, follow the document written by Apple: Family Sharing We wish you and your family a lot of fun while playing.